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lf you have any questions about our website or services, please read through this Frequently Asked Questions section. If you have any questions that are not answered below, please contact the BetAtlas.com Customer Support Department
Clicking on the topics listed below will allow you to scroll through the questions and answers to find what you are looking for. |
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| TOPICS |
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| General: |
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| How does Internet wagering work? |
| Sports wagering over the Internet is becoming more and more common throughout the world. Sports enthusiasts from all corners of the globe are discovering the ease and benefits of Internet wagering. To wager via the Internet you must have an ''Internet Wagering Account''. An Internet wagering account is very similar to a bank account. The way it works is (1) you give BetAtlas.com some personal information in order to set up your account, (2) we provide you a secure account number and password so you may access your account over the telephone or online,(3) you deposit some amount of money into your account (should be enough for at least 10-15 wagers at your average level), (4) when you win a wager, your Internet wagering account balance will increase and when you lose a wager, your Internet wagering account balance will decrease, and (5) you can add or subtract funds from your account whenever you like by simply contacting our Customer Support department by telephone, e-mail, or live help. |
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| How old do I have to be to participate? |
| You must be 18 years of age or older. No exceptions. |
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| Is gambling on the Internet Legal? |
| It is recognized that Internet gaming is a global issue and every country throughout the world has different laws. Please contact your local authorities regarding legality in specific jurisdictions. |
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| Are there any fees or costs associated with joining? |
| BetAtlas.com does not charge any membership fees. You may join now at no cost by clicking here Join Now |
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| How do I get started? |
| Follow these simple steps: |
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Fill out the online registration form or call client services toll-free at 1-800-370-3586.
- Fund your account with an initial deposit of $300 US and get your bonus as soon as your payment clears. An added incentive is that we will cover all of your transaction costs on deposits of $300 or more.
- Start playing and winning now!
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| How do I become a Member of BetAtlas.com? |
| You can become a member easily by clicking here Join Now. Your initial deposit can be via E-Check by Internet or Phone, Neteller, W/U or MoneyGram Money Transfer, Bank Draft or Cashier’s Check via Fed Ex, Bank Wire, or Credit Card. |
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| How do I become a BetAtlas.com member right now? |
| Please Register for free by providing some basic information. You will be taken to a signup form that asks you to fill out the following information: |
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- Full Name
- Address
- City
- Province/State
- Country
- Postal Code/ Zip Code
- Home/Work number
- E-mail
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| Note: The address you use to register, must be the billing address of any credit card you use. |
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| Will I understand your clerks? |
| Yes. It is a strong prerequisite for all BetAtlas.com Wagering and Customer Support clerks to be 100% fluent in the English language before entering our employ. All of our clerks undergo continuous extensive training to handle calls quickly and efficiently in North American English. |
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| What are your hours of operation? |
- Internet Wagering is available 24 hours a day, 7 days a week, 365 days a year.
- Phone Wagering is available 24 hours a day, 7 days a week, 365 days a year
- Horse phone wagering is available from 9 a.m. PST until the last race of the day has begun.
- The Customer Support Department is open from 6 a.m. PST until the end of half-time of the last game of the day.
- The Accounting Department is available from 7 a.m. PST until 3 p.m. PST
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| Where is BetAtlas.com located? |
| BetAtlas.com is located in the Republic of Costa Rica in the Capitol city of San Jose. |
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| How long has BetAtlas.com been in business? |
| Atlas International was first established in 1995 and is located in the Republic of Costa Rica in Central America. In the year 2000, we added BetAtlas.com in order to offer our legal, secure and confidential sports wagering services to the entire world via the Internet. |
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| How do I know my money is safe? |
| All customer deposits are held in an escrow account pending the results of the contest for payout purposes. |
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| Do you offer any FREE services for potential new members? |
| We offer a great selection of exciting bonuses, promotion and contests. Potential new members may qualify for some of them. Please see our bonus page as well as our promotions section to find out what you might qualify for. |
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| What are your bonus policies and promotion qualifications? |
| Bonuses vary and we run different contests promotions continuously. Please see our bonus policies and our promotions section. |
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| Will all of my membership information be secure and private in your Company’s care? |
| All BetAtlas.com customer information is kept strictly confidential. We maintain the highest level of security and privacy with our Members' information. We understand confidentiality is the cornerstone in our ability to keep our customers' trust and business. To ensure our standards have strong integrity regarding confidentiality, privacy and security, BetAtlas.com operates with the latest advanced technologies in encryption, algorithms, and cryptographic keys. |
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| Do I have to pay taxes on my winnings? |
| Paying taxes on your winnings depends upon the jurisdiction in which you reside. BetAtlas.com does not provide details of individuals’ deposits, winnings or losses to anyone. It is up to you to declare information to the proper authorities in your residential jurisdiction. |
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Where do I login to my account? |
| Please click here to login to your account. |
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| How do I change my password? |
| Please click here to login to change your password. You will be asked to provide your current player ID password. |
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| I forgot my password. How do I retrieve it? |
| Please click here and you will be taken to a password retrieval page. Once there, you will input your account number and your password will be emailed to the address we have on file for you. |
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| What if I would like to change my address on file? |
| Please contact the Customer Support Department and request that your address be changed. Please provide your current address and your new address. If any other information is changing, please notify the Customer Support Department at the same time. Click here to go to the BetAtlas.com Help Center |
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| What do I do if I get disconnected while playing in the Casino? |
| If you happen to be in the middle of a game and you get disconnected for any reason, there is no need to worry. The exact state of your game in progress will have been saved when you return. You can continue exactly from where you left off. |
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| How can I contact you? |
| Click here to go to the BetAtlas.com Help Center. |
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Email: send your questions or concerns to CustomerSupport@BetAtlas.com |
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| Phone Assistance |
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| Customer Support Department |
| 1-800-370-3586 |
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| Toll Free Fax |
| 1-800-490-8753 |
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| International (if located outside the US or Canada) |
| + (506) 220-4542 |
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| Do I need to provide a valid ID? |
| BetAtlas.com reserves the right to request valid ID, or verifiable personally identifying information for identification purposes, from Members at any time. These documents and information are required as proof of legal age and as part of the security requirements for credit card transactions. We recognize as valid ID, photocopies of your passport, driver’s license, state-issued ID card, and a utility bill with your name as proof of address. Failure to provide us with this information may result in temporary account suspension. |
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| If my questions are not covered in this FAQ section, who do I contact? |
| If there are any questions you may have that were not answered, please contact our Customer Support Department. Click here to go to the BetAtlas.com Help Center. |
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| Betting |
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| How do I begin wagering? |
| Follow these simple steps: |
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- Fill out the online registration form or call client services toll-free at 1-800-370-3586.
- Fund your account with an initial deposit of $300 and get your bonus as soon as your payment clears. An added incentive is that we will cover all of your transaction costs on deposits of $300 or more.
- Start wagering and winning!
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| What can I wager on with my BetAtlas.com wagering account? |
| Sports: Through BetAtlas.com, you can wager on football, basketball, major league baseball, hockey, boxing events, soccer, major golf tournaments, racing, and just about every other sporting event. |
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| Casino: With BetAtlas.com, you can wager on Black Jack, Caribbean Poker, Baccarat, Roulette, Craps and Slots via a non-download casino. |
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| Racebook: BetAtlas.com offers wagering on 90+ tracks in North America with your funded account. |
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| Do I need to open an account in order to view your lines? |
| No, BetAtlas.com lines can be viewed by clicking here. |
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| Can I check my phone bets over the Internet? |
| Yes. Just login to your BetAtlas.com account and you can view all of your telephone wagers as well as your Internet wagers. |
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| What types of wagers are accepted? |
| BetAtlas Sportsbook accepts Straight Wagers, Buy Wagers, Parlays, Teasers, Futures, Propositions, If-Bets, Reverses, and Round Robins. |
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How are the lines and odds created? |
| Our professional lines-making group combines information from many sources that include weather reports, injury reports, historical data, and sports monitoring services to set an opening line. The line is then adjusted as wagers come in and as information changes. |
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| What is the minimum I can wager? |
| You may play Internet casino games for as little as $1.00. For Internet sports betting, you can bet as little as $10 and over the phone, the minimum is $50. |
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| Can I leave open slots in my parlays and teasers and fill them in later? |
| Customers can leave open spots in parlays and teasers to be filled in later, as the customer pleases. There are no restrictions on when these spots have to be filled. |
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| Can I make "IF WIN" plays on a later call off of any pending proposition wager? |
| BetAtlas.com offers the most flexible "if" wagers in the industry. Customers are able to make "if win" plays on later calls off any pending wager. It can be a straight play or up to a 3-team parlay. You can also choose to make "if tie or lose" wagers. |
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| Are a tie and a winner or a tie and a loser "no action" on all two-team teasers? |
| A tie on a 2-team teaser, regardless of the outcome of the other game, results in no action. |
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| Can I mix sides and totals in my teasers and parlays? |
| Yes, you can mix sides and totals in teasers and parlays. |
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| Although most sports books offer money lines on professional sports, am I allowed to use those money lines in parlays? |
| Customers are allowed to parlay money lines on any game that offers one. |
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| What types of wagers do you provide? |
| The types of wagers we offer vary by sport. For a detailed description, please refer to the Types of Wagers page and to our Rules and Regulations. |
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| How long does it take to grade a game once it is over? When will the money be in my betting account? |
| Games will be graded at the end of the event; your account will be updated immediately after the grade. |
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| Why do I have to risk $110 to win $100 on straight football wagers? |
| 10% is a standard fee used by sportsbooks worldwide and is commonly known as the "juice" or "vig" (vigorish). In an ideal situation, the same amount of money will be wagered on both sides of the football line and the sportsbook will take its 10% fee from the losing side. In the event of a tie or "push", all bets are refunded and no "juice" is charged. |
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| Will I ever get a busy signal, even at crunch time, when trying to call your book? |
| No. BetAtlas understands the importance of maintaining an overabundance of fully- trained staff on hand around potential “crunch times”. Our policy regarding this issue is to always operate with MORE staff working rather than less. Sports wagering call centers receive sharp spikes in activity related to game times. We staff to cover these spike times. |
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| Will I understand your clerks? |
| Yes. It is a strong prerequisite for all BetAtlas.com Wagering and Customer Support clerks to be 100% fluent in the English language before entering our employ. All of our clerks undergo continuous extensive training to handle calls quickly and efficiently in North American English. |
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| Are football sides and totals lines up and ready for action on Mondays? |
| Yes. During the season, our lines are up on Monday mornings for the coming weekend games and are also available 24 hours a day until the games go off. |
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| Do you guarantee one day resolutions for disputes? |
| Yes. All phone calls are recorded. Therefore, any kind of dispute concerning a wager, will be taken care of immediately. |
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| Are supervisors available for inquiries? |
| Yes, there is always a supervisor on hand to assist you. |
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| What is your maximum wager? |
| There are different maximums for different sports. Please see wager limits page. |
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| Can I make "IF" Wagers? |
| You can make "if" wagers on the telephone only. |
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| At what time do you post lines? |
| Please click here to go to our Live Lines page. At this page, you can see a schedule that lists the time lines are posted by the Wagering Department. Note that these times are approximate, allowing for any eventuality that may disrupt the course of a given sports schedule. All times Pacific (PST). |
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| How do I place a sports book wager online? |
| Visit www.BetAtlas.com and follow these quick steps: |
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- Log in to your account: enter your account number and password.
- Study your account status shown in the account homepage. Make sure the information is accurate.
- Select View Lines from the menu bar located at the top of the page. Click on a sport to display lines.
- When you are ready to play, choose a type of wager from the column on the left.
- Click on the sport you wish to bet on and follow the instructions.
- Once you’ve made your picks, enter an amount to risk or win and then click Continue.
- Review the details of your ticket. If you agree with the content, you will be asked to confirm the bet(s).
- Your ticket is now official! Find the ticket information in your account homepage, under Account Reports.
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| NOTE: Online wagers cannot be changed or deleted once they are made official (see step 7). It is important that you review and agree with the wager(s) before you confirm the ticket. |
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| Can I cancel my Internet wager? |
| All internet plays are clearly displayed for review. The client is asked to confirm that all plays are correct. Therefore, no plays can be cancelled or changed once this process is complete. |
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| Can I change or cancel wagers? |
We do not change or cancel wagers. A ticket is official and wagers are FINAL, once you confirm them. If you bet online, make sure you understand the ticket information before you confirm. If you bet over the phone, listen carefully to the “readback” before you repeat your password for confirmation. Remember, you can cancel or change wagers anytime prior to confirmation.
If your request to change or cancel a wager is due to a discrepancy, file a claim with the Customer Support Department (for online wagers) or with the Wagering Department (for over the phone wagers). Click here to go to the BetAtlas.com Help Center. |
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| Where should I submit discrepancy claims? |
If you notice a discrepancy (e.g., missing play, incorrect wager amount, wrong team) in the pending wagers or wager history, please report it immediately.
Claims on wagers placed over the phone must be submitted to the Wagering Department within seven (7) days. Contact our Customer Support Department and ask the clerk to complete a claim form for you. The clerk will ask you for a detailed description of the wager, including the risk or win amount, type of wager, teams involved, approximate time the wager was placed, etc. You will be given a time to call back to learn of the claim resolution and, if necessary, to listen to the call in question.
Claims take no more than two hours to be resolved (unless claim is submitted overnight). A supervisor will play back the call for you. Any necessary adjustments made to your account will appear in the account history. Resolutions are FINAL.
Report online discrepancies to the Customer Support Department. Click here to go to the BetAtlas.com Help Center. |
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| Placing a Wager |
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To make a wager, please login to the Sportsbook.
All lines that are available for your choice of sport will be available in the middle of your screen. Please select the sport of choice from the navigation menu on the left-hand side of your screen.
Choose a game's line by clicking on it once.
On the right hand side of the screen, the line that you chose will appear on your betting ticket selection area. If your bet requires more than one game, please continue to select as many games as you desire. Beside each line on the betting ticket selection area, there will be a box with a checkmark. If you make a mistake or change your mind about a particular line, uncheck the box, and click on Remove Unchecked and the unselected lines will disappear. Continue selecting teams or move on.
Choose which type of wager you would like to make, using our drop down box.
Enter a dollar value into the amount field. This value can represent two different things. It can represent the risk amount or the amount you want to win.
Ex. If you "risk" $100, your payout is dependant on the odds of the bet.
If you want to specify your payout, choose the "win" option.
Choose create wagers
The next screen will list your wager, with the option to change your dollar value from a "risk" to a "win" or to cancel the wager and start over. If you make a change and want to see the updated information, please choose update wager amounts.
Once satisfied, please choose confirm wager.
If you have any more questions, please contact us |
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| What is a Straight Wager? |
| The team wagered on must win by the point spread given at the time of the wager. For straight wagers, unless otherwise indicated, the odds are $1.10 to win $1.00. Games that tie are considered "no action" and money is re-deposited into your account. Due to changing events, the point spread may fluctuate at any time, so refreshing your screen will update current odds. |
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| What is a Money Line? |
| The team wagered on only has to win the game. The amount you lay or take for each game may vary. The money line that is read at the time of your wager is the money line you keep, regardless of any line movement. |
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| What is a Total? |
| A Total is the combined score of both teams for games wagered on. All totals lay $1.10 to win $1.00 unless it is otherwise indicated. |
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| What is a Parlay? |
| This is a bet of 2 or more teams (selections) in no particular order. All teams wagered on in a parlay must win. If there is a tie or 'No Action' among the selections made, the parlay reverts down to the next lowest number for payoff. In the case of a 2-team parlay, it will revert down to a straight wager. |
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| What is a Teaser? |
| A Teaser is a selection of two or more teams in one wager in which the point spread is adjusted in your favor. All teams in a teaser must win. The number of teams selected and the number of points selected determine the payout odds. A 'Tie' or 'No Action' and a 'Win' or 'A Loss', on a two team teaser shall constitute a 'No Action' wager. Ties on a three or more team teaser shall revert to the next lowest betting bracket (Example: A tie on a three-team becomes a two-team teaser). |
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| What is an 'IF Wager' and an Action Reverse? |
| 'IF' Wagers Described |
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- 'IF' wagers allow the player to make a second wager pending a win on the first selection. 'IF' wagers can be made on one call or on a later call and the second part of the 'IF' wager cannot exceed the amount of the first selection.
- An Action-Reverse wager is a pair of IF Action wagers. The pairs are made by taking the original IF Action wager and placing another IF Action wager in reverse order.
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| What is a Future and Proposition? |
Future wagers are based on the outcome of events that happen each year. All wagers are final. There will be no payouts until the conclusion of the specified season.
Proposition wagers are based on the outcome of events that happen each year. Odds change daily and all wagers are considered action at the odds quoted at the time of the wager. |
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| What are Half-Time Wagers? |
| The wager is placed on the odds posted for the second half of a game only. All wagers must go the full half for action (first half and second half). All halftime wagers are calculated the same as a straight wager unless otherwise indicated. There are no teaser plays or buying of points on half-times. On half-time wagers, overtime periods are included as part of the 2nd half. |
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| What is Buy Points Online? |
| You can move the pointspread on football and basketball games so that you give away less points with the favorite or get more points with the underdog. To do this, you pay an extra 10 cents on the dollar for each 1/2 point you buy in your favor. You may buy up to 3 points! |
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| How to Buy Points Online |
| Make your selections and enter the wager amount. Then, choosing from a drop down box that appears, select how many points you would like to buy. After you make your selection, click 'Update all' before confirming your wager. |
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