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| This section provides you with tips on how to solve the most common problems you may encounter while using our Online Sportsbook and Casino. Please check to find out if your system matches or surpasses all our Minimum Requirements before continuing. |
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| General |
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| Attention AOL Users |
| In order to utilize the BetAtlas.com Internet wagering site, you must perform the following: |
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- Push the button that says "Keyword"
- Type in the word "preferences" (a new window will pop up)
- Select "Preferences Guide" from the new window. (a new window will pop up)
- Select "The Web" and then press "Set Up Now" (a new window will pop up)
- Push the button which says "Delete Files" in the area labeled "Temporary Internet Files"
- Push the button which says "Clear History" in the area labeled "History"
- In the window labeled "Days to keep pages in history" input the number 0
- Push the button labled "Settings" in the area labeled "Temporary Internet Files" (a new indow will pop up) ·Select the option which says "Every visit to the page"
- Press the OK button (the window will close)
- Now press the button in the lower right hand corner which says "Apply"
- Now press the button labeled "OK"
- Turn off AOL
Log back into AOL and continue as normal |
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| Clearing your Browser Cache |
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| PC Instructions for Internet Explorer Users: |
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- Select "Tools" from the pull-down menu (IE 5.01 SP2 or higher).
- Select "Internet Options".
- In the second section where it says "Temporary Internet Files". Click on the 'Delete Files' button; check the option for "Delete all offline content", then click "OK".
- 4. When clearing is complete (hourglass returns to mouse pointer), click "OK".
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| PC Instructions for Netscape Users: |
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- Select "Edit" from the pull-down menu.
- Select "Preferences".
- In the left table, select "Advanced".
- Select "Cache".
- Click on the "Clear Disk Cache" button, then click on "OK".
- Click on the "Clear Memory Cache" button, then click on "OK".
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| Macintosh Instructions for Internet Explorer Users: |
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- Select "Edit" from the pull-down menu.
- Select "Preferences".
- In the left table, select "Web Browser".
- Select "Advanced".
- In the second section where it says "Cache", click on the "Empty Now" button.
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| Macintosh Instructions for Netscape Users: |
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- Select "Edit" from the pull-down menu.
- Select "Preferences".
- In the left table, select "Advanced".
- Select "Cache".
- Click on the "Clear Disk Cache" button, then click on "OK".
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| Online Sportsbook |
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| Problem: |
| When I enter my username and password, I get an error that reads, "Sorry, invalid code or password entered. Check the Caps Lock and retry." |
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| Solution: |
| Remember, passwords are case-sensitive. Double-check your password for spelling errors and/or Capital letters. Your password must be written with exactly the same uppercase and lowercase letters as when you signed up. |
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| Problem: |
| I click on the link to enter the Sportsbook System, but nothing happens. |
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| Solution: |
| Make sure you have the latest version of Microsoft Internet Explorer, Netscape Navigator or Mozilla Firefox. Check if you have any Popup Blocker Software running on your computer and ether disable it or configure it to allow Popup windows on this website. |
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| Problem (A): |
| I see the Members Identification Login screen, and enter my CODE and PASSWORD, but when I click on the "Enter" button, the page goes blank, or just shows three blank squares, etc. |
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| Problem (B): |
| I log into the Sportsbook System, but when I click on the options "Make a Bet", "Lines" or "Reports", nothing happens. The system keeps showing the message "Loading data..." below my balance during the whole session. |
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| Solution: |
Make sure you have the latest version of Sun Microsystems' Java(TM) Runtime Environment by performing the Java Installation Verification.
Clear your Temporary Internet Files/Internet Cache on your web browser and restart your computer. Internet Explorer and AOL Users should do the following:
Open Internet Explorer. On the top of the window, go to "Tools" then "Internet Options" and in the "Temporary Internet Files" section click on "Delete Files", then "OK". Then restart your computer. |
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| Problem: |
| I try to log into the system but when I log on, I receive an error message that reads, "Please log out and try to log back in again. If you still have problems, please call Customer Support." |
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| Solution: |
Verify your Internet Browser security settings, making them allow ActiveX controls being run on your computer. Verify that your Privacy Settings are set in Medium and that your browser allows Cookies.
If the problem persists and you have a Firewall, you may need to ether disable or configure it to allow our software to have Internet Access in your computer. For more information, contact the Firewall Software's vendor |
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| Online Casino |
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| Problem: |
| When I enter my username and password, I get an error that reads "Invalid PIN/Password". |
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| Solution: |
| Remember, passwords are case-sensitive. Double-check your password for spelling errors and/or Capital letters. Your password must be written with exactly the same uppercase and lowercase letters as when you signed up. |
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| Problem: |
| When I try to log in on the Online Casino, it gives me a message stating there was a "Communication Error". |
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| Solution: |
If you receive an error message in our Online Casino stating a "Communication Error" or similar, you may have a Firewall installed in your computer, preventing the program to communicate correctly. You may need to disable the Firewall program or configure it to allow our software to have Internet Access in your computer. For more information, contact the Firewall Software's vendor.
If you are using the Install Version of our Online Casino, make sure you are connected to the Internet before you launch the software. |
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| Problem: |
| When I try to install the Online Casino (Install Version), the installation stops without completing, it freezes, or it doesn't start. |
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| Solution: |
Close any open applications and restart your computer. Without opening any other programs, try installing the Online Casino (Install Version) again.
If you are a Windows XP/2000/NT user, make sure you are using an account with install privileges. Contact you Computer or Network Administrator for more information. |
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| Problem: |
| I try to use the Online Casino (Browser Version), but all I get is a black screen and nothing happens. |
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| Solution: |
Make sure you have the latest version of Sun Microsystems' Java(TM) Runtime Environment by performing the Java Installation Verification.
Make sure you have the latest version of the Macromedia Flash Player by going to the Macromedia website and clicking on "Download Flash Player" or going to the Macromedia Download Center.
Clear your Temporary Internet Files/Internet Cache on your web browser and restart your computer. Internet Explorer and AOL Users should do the following:
Open Internet Explorer. On the top of the window, go to "Tools" then "Internet Options" and in the "Temporary Internet Files" section click on "Delete Files", then "OK". Then restart your computer. |
